What we collect: Account details, KYC documents, and technical data.
Why we collect it: To manage accounts, process payments, and prevent fraud.
Who sees it: Only our team and trusted service partners. We never sell your data.
How long we keep it: For the life of your account plus legal requirements.
Your control: You can request access or deletion via our support channels.
1. Introduction and Scope
This Privacy Policy describes how phjili collects, uses, and protects the personal information of users within the Philippines. By using our services, you agree to the practices described in this document.
This policy applies exclusively to our platform. It does not extend to third-party websites, external payment gateways, or partner services that you may visit after leaving our site. We encourage users to review the privacy policies of any third-party service they interact with.
2. Personal Information We Collect
We collect information necessary to provide a secure and legal gambling environment.
Account & Identity
Username, email, and basic profile information required to create and manage your account.
Verification Documents
Identification provided during the KYC process to verify your age and residency.
Payment Data
Transaction history and payment method details required to process deposits and withdrawals.
Gaming Activity
Records of games played, bets placed, and winnings to ensure fair play and manage bonuses.
Technical Data
IP addresses, browser type, device identifiers, and operating system for security and optimization.
Communication Records
Logs of your interactions with our customer support team to resolve queries.
3. How We Collect Data
We gather information through three primary channels:
Directly from You: Information you provide during registration, KYC verification, and when contacting support.
Automatically: Data collected via cookies and server logs as you navigate our platform.
Partner Service Providers: Information received from our partner payment providers and verification services to confirm the validity of transactions and identities.
4. Why We Use Your Data
Your data is used for specific, legitimate purposes:
Account Management
Setting up your account, maintaining your balance, and managing preferences.
Financial Processing
Processing deposits and withdrawals securely and accurately.
Security & Compliance
Verifying age, preventing multi-accounting, and detecting fraudulent activity.
Communication
Sending critical account updates and marketing materials (only with your explicit consent).
5. When We Share Data
We do not sell your personal data to third parties. We only share information in the following circumstances:
Operational Partners: With payment processors, identity verification services, and technical infrastructure providers.
Legal Obligations: When required by applicable law in the Philippines or by a legitimate request from regulatory authorities.
Protection of Rights: To protect the safety, rights, or property of phjili and its users.
6. How We Protect Your Data
We implement rigorous security measures to safeguard your information:
Encryption: Data transmitted between your device and our servers is protected using industry-standard encryption.
Access Control: Internal access to sensitive user data is strictly limited to authorized personnel.
Payment Isolation: Financial data is handled through secure channels and isolated from general account data.
Continuous Monitoring: We monitor our systems for potential vulnerabilities and unauthorized access attempts.
7. Cookies and Tracking
We use cookies to improve your experience, remember your preferences, and maintain security. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.
8. Your Rights
You have several rights regarding your personal data. You may exercise these by contacting our support team through the channels available on this site:
1
Access & Correction: Request a copy of your data or correct inaccuracies.
2
Deletion: Request the erasure of your data where legally permissible.
3
Objection & Withdrawal: Opt-out of marketing communications or withdraw consent for specific processing.
4
Portability: Request your data in a structured, machine-readable format.
Note: Even after account closure, certain data must be retained as required by gambling and anti-money laundering rules.
9. How Long We Retain Data
We store your personal data only for as long as is necessary to fulfill the purposes for which it was collected. The retention period is generally tied to the lifecycle of your account, plus the additional period required by applicable law in the Philippines for auditing and regulatory compliance.
10. Age Limits
Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be closed immediately, and any remaining funds will be handled according to our terms.
Parents or guardians who believe a minor has created an account are encouraged to report this immediately through our Support page.
11. Cross-Border Transfers
To provide our services, some of our technical and operational providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are applied to ensure your data remains protected and is handled in accordance with our privacy standards.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed about how we handle your data.
13. Contact Us
If you have any questions, concerns, or requests regarding your privacy and the handling of your personal data, please reach out to us via the official channels listed on our Support page.
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